FAQ
Orders & Shippings
What is the delivery time for the collection pieces?
Each piece of jewelry available on www.zamaj-jewelry.com is made to order. After your purchase, our artisans begin crafting your piece in our ateliers, a meticulous process that takes approximately 4–6 weeks to complete.
What is the delivery time for Bespoke or Bridal pieces?
For bespoke and bridal creations, the delivery timeframe ranges from 6 weeks up to 4 months, depending on the design’s complexity and craftsmanship required.
To chich countries do you ship & is my shipping fee included in the price?
We offer complimentary shipping on all orders within Belgium, Europe. For deliveries to countries not listed on our website, please contact us at info@zamaj-jewelry.com for personalized assistance.
Is my shipping insured?
All ZAMAJ jewelry is fully insured during shipment and requires a signature upon delivery to ensure safe and secure receipt.
Will I receive a tracking number?
Yes, once your order has been confirmed and your oryou will receive an email with your tracking number so you can follow your shipment’s progress. For security reasons, a signature is required upon delivery.
Will I need to pay customs duties or taxes?
Customs duties or import taxes may apply depending on the regulations of your country. These charges are the responsibility of the recipient. At ZAMAJ, we provide all necessary documentation to ensure a smooth and transparent customs process for your order.
Orders & Shippings
What is the delivery time for the collection pieces?
Each piece of jewelry available on www.zamaj-jewelry.com is made to order. After your purchase, our artisans begin crafting your piece in our ateliers, a meticulous process that takes approximately 4–6 weeks to complete.
What is the delivery time for Bespoke or Bridal pieces?
For bespoke and bridal creations, the delivery timeframe ranges from 6 weeks up to 4 months, depending on the design’s complexity and craftsmanship required.
To chich countries do you ship & is my shipping fee included in the price?
We offer complimentary shipping on all orders within Belgium, Europe. For deliveries to countries not listed on our website, please contact us at info@zamaj-jewelry.com for personalized assistance.
Is my shipping insured?
All ZAMAJ jewelry is fully insured during shipment and requires a signature upon delivery to ensure safe and secure receipt.
Will I receive a tracking number?
Yes, once your order has been confirmed and your oryou will receive an email with your tracking number so you can follow your shipment’s progress. For security reasons, a signature is required upon delivery.
Will I need to pay customs duties or taxes?
Customs duties or import taxes may apply depending on the regulations of your country. These charges are the responsibility of the recipient. At ZAMAJ, we provide all necessary documentation to ensure a smooth and transparent customs process for your order.
Orders & Shippings
What is the delivery time for the collection pieces?
Each piece of jewelry available on www.zamaj-jewelry.com is made to order. After your purchase, our artisans begin crafting your piece in our ateliers, a meticulous process that takes approximately 4–6 weeks to complete.
What is the delivery time for Bespoke or Bridal pieces?
For bespoke and bridal creations, the delivery timeframe ranges from 6 weeks up to 4 months, depending on the design’s complexity and craftsmanship required.
To chich countries do you ship & is my shipping fee included in the price?
We offer complimentary shipping on all orders within Belgium, Europe. For deliveries to countries not listed on our website, please contact us at info@zamaj-jewelry.com for personalized assistance.
Is my shipping insured?
All ZAMAJ jewelry is fully insured during shipment and requires a signature upon delivery to ensure safe and secure receipt.
Will I receive a tracking number?
Yes, once your order has been confirmed and your oryou will receive an email with your tracking number so you can follow your shipment’s progress. For security reasons, a signature is required upon delivery.
Will I need to pay customs duties or taxes?
Customs duties or import taxes may apply depending on the regulations of your country. These charges are the responsibility of the recipient. At ZAMAJ, we provide all necessary documentation to ensure a smooth and transparent customs process for your order.
Returns & Exchanges
What is your return policy on collection and bespoke pieces?
ZAMAJ collection pieces may be returned or exchanged within 14 days of delivery, provided they are unworn, undamaged, and returned in their original packaging. Customers must notify us of their intention to return within 5 days of receipt of the order. Bespoke, bridal and engraved creations are final sale and not eligible for return, as each piece is crafted uniquely to your specifications. For any return inquiries, please contact orders@zamaj-jewelry.com
How do I request a return
Please email us at orders@zamaj-jewelry.com within 3 days of receiving your collection order to notify us of your intent. We will provide return authorization instructions promptly.
Are returns free ?
Return shipping is the responsibility of the customer. ZAMAJ covers return costs only if the piece is defective or if an error occurred on our end.
Returns & Exchanges
What is your return policy on collection and bespoke pieces?
ZAMAJ collection pieces may be returned or exchanged within 14 days of delivery, provided they are unworn, undamaged, and returned in their original packaging. Customers must notify us of their intention to return within 5 days of receipt of the order. Bespoke, bridal and engraved creations are final sale and not eligible for return, as each piece is crafted uniquely to your specifications. For any return inquiries, please contact orders@zamaj-jewelry.com
How do I request a return
Please email us at orders@zamaj-jewelry.com within 3 days of receiving your collection order to notify us of your intent. We will provide return authorization instructions promptly.
Are returns free ?
Return shipping is the responsibility of the customer. ZAMAJ covers return costs only if the piece is defective or if an error occurred on our end.
Returns & Exchanges
What is your return policy on collection and bespoke pieces?
ZAMAJ collection pieces may be returned or exchanged within 14 days of delivery, provided they are unworn, undamaged, and returned in their original packaging. Customers must notify us of their intention to return within 5 days of receipt of the order. Bespoke, bridal and engraved creations are final sale and not eligible for return, as each piece is crafted uniquely to your specifications. For any return inquiries, please contact orders@zamaj-jewelry.com
How do I request a return
Please email us at orders@zamaj-jewelry.com within 3 days of receiving your collection order to notify us of your intent. We will provide return authorization instructions promptly.
Are returns free ?
Return shipping is the responsibility of the customer. ZAMAJ covers return costs only if the piece is defective or if an error occurred on our end.
Sizing & Resizing
What is my ring size ?
Please check the size guide in the product page: Find your perfect fit.
What are the eligible pieces for resizing?
Collection pieces are not eligible for resizing. Only custom-made orders, where the design permits such adjustments, can be considered for resizing.
Are there any applicable fees for resizing my creation?
Resizing within the first 30 days after purchase is complimentary from ZAMAJ. After this period, any resizing requests will incur a fee determined at the time of the request.
Sizing & Resizing
What is my ring size ?
Please check the size guide in the product page: Find your perfect fit.
What are the eligible pieces for resizing?
Collection pieces are not eligible for resizing. Only custom-made orders, where the design permits such adjustments, can be considered for resizing.
Are there any applicable fees for resizing my creation?
Resizing within the first 30 days after purchase is complimentary from ZAMAJ. After this period, any resizing requests will incur a fee determined at the time of the request.
Sizing & Resizing
What is my ring size ?
Please check the size guide in the product page: Find your perfect fit.
What are the eligible pieces for resizing?
Collection pieces are not eligible for resizing. Only custom-made orders, where the design permits such adjustments, can be considered for resizing.
Are there any applicable fees for resizing my creation?
Resizing within the first 30 days after purchase is complimentary from ZAMAJ. After this period, any resizing requests will incur a fee determined at the time of the request.
Material & Packaging
What materials do you use in your jewelry?
ZAMAJ jewelry is crafted using 18k solid gold and ethically sourced precious and semi-precious stones, including only VVS natural diamonds. Each piece is meticulously handcrafted by artisans, ensuring enduring brilliance and exceptional quality.
Are your gemstones ethically sourced?
Yes, our gemstones are ethically sourced via our selected business partners.
How can I expect my jewelry piece to be packaged??
Your ZAMAJ jewelry arrives in our signature branded boxes and pouches. Each order includes a certificate of authenticity and a handwritten Thank You Card from our Founder. Every piece is handcrafted with care and securely packaged for safe delivery.
Material & Packaging
What materials do you use in your jewelry?
ZAMAJ jewelry is crafted using 18k solid gold and ethically sourced precious and semi-precious stones, including only VVS natural diamonds. Each piece is meticulously handcrafted by artisans, ensuring enduring brilliance and exceptional quality.
Are your gemstones ethically sourced?
Yes, our gemstones are ethically sourced via our selected business partners.
How can I expect my jewelry piece to be packaged??
Your ZAMAJ jewelry arrives in our signature branded boxes and pouches. Each order includes a certificate of authenticity and a handwritten Thank You Card from our Founder. Every piece is handcrafted with care and securely packaged for safe delivery.
Material & Packaging
What materials do you use in your jewelry?
ZAMAJ jewelry is crafted using 18k solid gold and ethically sourced precious and semi-precious stones, including only VVS natural diamonds. Each piece is meticulously handcrafted by artisans, ensuring enduring brilliance and exceptional quality.
Are your gemstones ethically sourced?
Yes, our gemstones are ethically sourced via our selected business partners.
How can I expect my jewelry piece to be packaged??
Your ZAMAJ jewelry arrives in our signature branded boxes and pouches. Each order includes a certificate of authenticity and a handwritten Thank You Card from our Founder. Every piece is handcrafted with care and securely packaged for safe delivery.
Payments
What payments methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
Do you accept bank transfer payments?
Yes, we do accept bank transfers for our Bespoke and Bridal projects. please contact us for more details via Contact us form.
Payments
What payments methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
Do you accept bank transfer payments?
Yes, we do accept bank transfers for our Bespoke and Bridal projects. please contact us for more details via Contact us form.
Payments
What payments methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
Do you accept bank transfer payments?
Yes, we do accept bank transfers for our Bespoke and Bridal projects. please contact us for more details via Contact us form.
Jewelry Warranty & Repairs
What does your warranty include ?
We offer a 2 months warranty on any manufacturing defects of our jewelry.
What does your warranty NOT include ?
Our warranty does not apply to damage from accidents or improper handling, normal wear over time, misuse-related loss or harm, or issues with center stones and settings—meticulously checked prior to shipment and usually only impacted by forceful contact. Any work performed by another jeweler on a ZAMAJ piece,such as resizing or repairs will invalidate the warranty.
I need to repair my ZAMAJ piece (s). How can I proceed ?
For defects outside warranty or after the period expires, repairs are available at cost, assessed case-by-case. Customers cover return shipping and any transit risks. Contact orders@zamaj-jewelry.com before returning your piece with repair order details. Use insured courier with signature required; pack securely without jewelry markings. We'll confirm receipt, costs, and timeline promptly.
Jewelry Warranty & Repairs
What does your warranty include ?
We offer a 2 months warranty on any manufacturing defects of our jewelry.
What does your warranty NOT include ?
Our warranty does not apply to damage from accidents or improper handling, normal wear over time, misuse-related loss or harm, or issues with center stones and settings—meticulously checked prior to shipment and usually only impacted by forceful contact. Any work performed by another jeweler on a ZAMAJ piece,such as resizing or repairs will invalidate the warranty.
I need to repair my ZAMAJ piece (s). How can I proceed ?
For defects outside warranty or after the period expires, repairs are available at cost, assessed case-by-case. Customers cover return shipping and any transit risks. Contact orders@zamaj-jewelry.com before returning your piece with repair order details. Use insured courier with signature required; pack securely without jewelry markings. We'll confirm receipt, costs, and timeline promptly.
Jewelry Warranty & Repairs
What does your warranty include ?
We offer a 2 months warranty on any manufacturing defects of our jewelry.
What does your warranty NOT include ?
Our warranty does not apply to damage from accidents or improper handling, normal wear over time, misuse-related loss or harm, or issues with center stones and settings—meticulously checked prior to shipment and usually only impacted by forceful contact. Any work performed by another jeweler on a ZAMAJ piece,such as resizing or repairs will invalidate the warranty.
I need to repair my ZAMAJ piece (s). How can I proceed ?
For defects outside warranty or after the period expires, repairs are available at cost, assessed case-by-case. Customers cover return shipping and any transit risks. Contact orders@zamaj-jewelry.com before returning your piece with repair order details. Use insured courier with signature required; pack securely without jewelry markings. We'll confirm receipt, costs, and timeline promptly.